How to submit a complaint

Last updated: October 2026

Marperformance Garage Doors aims to give homeowners a fair and honest experience when they get in touch. Please tell us if your experience fell short. This page explains how to raise a concern and how we respond. It is a general template, not legal advice.

Concerns We Can Review

You can contact us about:

• The handling of your phone inquiry or message to Marperformance Garage Doors
• Our use of your personal information
• Site content that seems wrong or hard to understand
• Conduct by a provider you reached through our service

When the Concern Involves Work

Providers in our network run independent businesses. They handle their own quotes, pricing, workmanship and customer service. For concerns about garage door work, contacting the provider directly is usually the first step. Keep a written record of the issue and your exchanges.

Please also share the concern with us. Provider feedback helps us maintain an honest network. Repeated problems may lead to a provider's removal. Marperformance Garage Doors cannot resolve contract disputes, refund provider work or make decisions on a provider's behalf.

Details to Include

Email your complaint to contact@marperformance.help. Please include:

• Your name and contact information
• The date you contacted us or the provider
• The number dialed or form submitted, if known
• The provider's name, if available
• An account of the problem and the result you would like

How We Respond

We will acknowledge your email, usually within a few business days. We will then examine the concern. This may involve contacting the provider. Our reply will explain what we found and any action we are taking.

Requesting Further Review

If our response does not resolve your concern, reply to request another review. You may also approach your state's consumer protection agency, attorney general or the Better Business Bureau. A state licensing board may offer help if the provider holds a license.

Where to Send Your Complaint

Use contact@marperformance.help for complaint correspondence.